Service Hands & Eyes

Delegate your technical interventions

Objective

France-IX intervenes at your request, in programmed mode or in emergency, in your bay and carries out technical gestures.

Teams involved

  • Engineering / infrastructures operations teams
  • NOC (Network Operating Center)

Schedule

  • Status check and reports
  • Handling of wiring and data / power connections
  • Installation or replacement of equipment (out of configuration)
  • On-site / off-site technical assistance and troubleshooting
  • Installation and configuration of equipment
  • Removal, installation and configuration of network interface cards
  • Tests for continuity and proper signalling of media
  • Visual controls for easy remote troubleshooting
  • Equipment inventory / labeling
  • Turning routers, servers or switches off and on, and hot restarting servers
  • Adding, removing and verifying demarcations
  • Reorganization of equipment in your space and cabinets
  • Reorganization and securing of cables

Prerequisites

  • Access authorization granted to all France-IX technicians
  • Be insured for operational liability (mandatory)

Benefits

  • Qualified and experienced staff available when you need them, 24x7 !

More Information / Contact