If a simple change onto the port configuration is requested, without contractual implication, such as change of MAC address allowed on the port, this change is operated on a 24/7 basis by France-IX NOC, in a delay of four (4) hours (working and non-working hours).
3.2 Change with contractual implication
If a change on the connection has to be operated, implicating a contractual update such as adding a new VLAN either for private peering or to purchase a Marketplace service, the delay to proceed with the changes, as soon as the contract is updated and signed, is three (3) business days.
For contractual bandwidth upgrades, if the new bandwidth can be activated on the existing physical port, the upgrade is activated within one (1) business day once the signed contract amendment is received. In case a new port is requested, the delays are the ones mentioned in the 2.1 Initial connection section of this document.
For contractual bandwidth downgrades, as per the France-IX general conditions of the connection agreement, there is a contractual notice period of 2 months from the customer written notification. During that time, a contract amendment needs to be signed and the new bandwidth is activated either through the existing physical port or through a different port type if required.
For move such as migration inside a PoP or to a new PoP, a new port is required and the delays are the ones mentioned in the 2.1 Initial connection section of this document.