Quality of Service

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  • picto #7 Summary

    Service Parameter Target Level
    Provisioning
    • * 1GE, 10GE and 100GE ports: five (5) working days
    Move and Change
    • * Change with no contractual implication: four (4) hours (working and non-working hours)
    • * Change with contractual implication: three (3) business days
    Planned Works
    • * Announcement at least ten (10) business days
    • * Performance always during non-working hours

     

    Network KPIs Target Level
    Round-trip Delay < 1.5 ms average per hour in a 24h period
    Jitter < 0.100 ms average per hour in a 24h period
    Frame Loss < 0.05% average per hour in a 24h period
    Availability > 99.995% per year per city